Company Response Review Report Review
Wrong way to treat a customer

Michael DuBois Submitted this review about Sonic Auto Transportation
Review made Live: 8/13/2021 2:05:00 PM
After agreeing on a price and signing a contract, my vehicle was supposed to be picked up for delivery to Las Vegas on 8/12/21 between 3 a d 6 pm, at 12 pm on 8/12/21 Sonic called me and canceled, leaving me high and dry, I needed the car there on the 18th, then on 8/13/21 they call me and say they con now do it again but it would be there one day later and they wanted $600 more, I would strongly advise anyone looking for auto transport not to use Sonic, thank you
Shipment Details
Origin:
NEWBURGH, New York 12550
Pickup:
Never
Destination:
Nevada
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
295991-xo
Quote or Order Cost:
$1300

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 8/16/2021 2:07:00 PM
Dear Michael, We apologize for such a terrible inconvenience with your order. Unfortunately, the driver that was originally assigned to your order has canceled last-minute and we had to look for other options, that's why the cost went up. It's totally our fault and we will look into it in order to improve our services.