Company Response Review Report Review
Bait and switch, don’t fall for it

Charlene St.Clor Submitted this review about Sonic Auto Transportation
Review made Live: 1/14/2021 11:08:00 AM
I read some super sketchy reviews but I really wanted to give this company the benefit of the doubt and my schedule was pretty flexible so against my better judgement, I decided to sign a contract with them. Allison quoted me 635 to ship my car from Ohio to FL wayyy cheaper than any other company was offering. I discussed this concern with Allison and said i really don’t need to be tricked into having to pay more the day of or need to be told they couldn’t find a carrier to do it for the price i was quoted. Allison assured me that wouldn’t happen, stating that i gave her more than enough time to find a carrier (2weeks). Allison lied. I received the contract and asked questions about giving my credit card info and numbers not adding up. I must admit, Allison was very slick, she was very reassuring and communicative all the way up until I signed the contract. Two weeks passed and I did not hear a thing. The morning of my schedule pick up I got a text message from Allison saying that the driver they had tested positive for Covid and wouldn’t be available for three weeks and that she was looking for a new driver. (I find this to be questionable because I was never told that I had a carrier or what time they were coming This was the only communication I received since I signed the contract 2 weeks ago) About 30 minutes later I am told that my car could be picked up the following day but instead of 635 it was going to cost me $1100. I reminded Allison of the conversation we had prior to me signing the contract and told her to remove me from the system because I wasn’t paying her $1100. She proceeded to tell me it doesn’t matter where I go all the companies were going to quote me $1100 to which i responded i would rather give it to them because they would be upfront and honest unlike this one. She told me she would try to get me a discount and called me back saying they were willing to do it for free but the driver still requires $1050. To which i politely declined. What a joke and a waste of time and energy. Take heed to my words, go with your gut, save yourself some time, pay the extra money with some other company, don’t fall for it. Sonic auto transport tries to underbid the rest of the market to get you to sign the contract.
Shipment Details
Origin State:
Ohio
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
59615-NL
Quote or Order Cost:
$635

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 1/14/2021 5:25:00 PM
Dear Charlene, We apologize for causing this much trouble for you. We have just talked to Alison about the situation that happened and she feels really sorry to let you down. She keeps working to get the problem solved as soon as possible and to be able to assign you a driver for the original price. All we need is a little bit of time. Please stand by and we are hoping for your understanding. Thank you very much for your priceless feedback!