Hi Deborah, I must admit my surprise when I saw this review for many reasons, one of them being that I particularly enjoyed working with you, and second that based on your emails to me once transport was fulfilled I was under the impression that everything had gone well. While I take the one or two incidents you are referring to seriously and do apologize if I ever came off wrong, I wish that your review may have included the many things that did go well and given a more global testimony of the service. Your car was picked up and delivered on the EXACT dates stated, in perfect condition, and obviously at the same price as quoted. I mention this because these are the three key concerns for potential shippers: timeliness, safety, and transparency in pricing. On top of that I do believe we communicated well with you and did give you a pick up confirmation. You booked one month in advance and every week after I made contact with you to let you know that everything was on track. I also called you three days before the pick-up to confirm timing and you actually called the driver yourself the day after who also verified everything was on schedule. Lastly, I checked in with you to make sure car was picked up and delivered according to plan. The last point I wish to address was us asking for a review, which you refer to as manipulating the process. My company sends out an email to all our clients after transport to see if the service was satisfying. If customers say no we call to find out what went wrong, and if they say yes we then ask if they could leave a positive review. You responded saying all went well and also that you would review us positively after you were done unpacking. Why would we ask or remind a customer to leave us a positive review if they had a bad experience with us? I don't think that would make much sense. In conclusion Deborah I am very disappointed at myself for not being able to pick up that something went wrong or that you were unhappy with us, and I do want to apologize for that or anything else you did not like. As you know I have tried to reach out to you on several occasions after the fact to find out what went wrong and if possible try to find a resolution for the issue. I think that it is a good sign when a business cares for their customers and their satisfaction. I wish you the best and do thank you for entrusting us with your move.