Company Response Review Report Review
Oh -Ca delivery

Rachael Rosa Submitted this review about Ship a Car Direct
Review made Live: 8/19/2017 9:44:00 AM
Both pick up and drop off were a day late, although it was not a huge issue for me it was annoying to be told the car would be picked up that night and wait all night for a call and not receive one. That occurred both with pick up and drop off. More communication would be helpful and also knowing when I paid. I had to have my roommate pick my keys up because I was not able to pick them up myself and she was bombarded with questions of payment when I had already paid.
Shipment Details
Origin:
Youngstown , Ohio
Pickup:
Late
Destination:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
588380
Quote or Order Cost:
$1125

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 9/2/2017 1:46:00 AM
Thank you for bringing this to our attention and we understand how frustrating it can be to wait a certain time and not go through. We will discuss the issues mentioned, with the carrier, so that we can improve our service!