Company Response Review Report Review
Ship a Car Direct

Laura Submitted this review about Ship a Car Direct
Review made Live: 7/26/2017 2:22:00 AM
While the actual transport and vehicle delivery process went well and was on time, the drop off process for my vehicle was incredibly frustrating and I was not communicated accurate information about when my car would be initially picked up. When I initially called to inquire about their shipping service, I was told that if I gave a three day window in which my car could be picked up, my car would be picked up within that time frame. However, my car was picked up AFTER the 3 day window, when I had already flown across the country so I had no way to drop off my car. I called them several times during my specified time frame- either my calls were ignored or I was reassured that my car would “most likely” be picked up within the time frame, a time frame in which I had been guaranteed over the phone that my car would be picked up when I placed the order just three weeks prior. I even specified in my order form that the car could NOT be picked up after that time frame. Regardless, I had to make difficult arrangements to inconvenience others to drive my car to a location to be dropped off, a few days after my specified time frame. Perhaps Ship A Car Direct should have posted a higher bid to potential carriers to incentivize them to pick up my car on time and meet the expectations that had been communicated to me upon purchase of the service. OR if they had simply told me that I needed a 6 day window instead of a 3 day window when I initially contacted them, this whole problem would have been avoided! Make sure to leave extra time for your car to be picked up, regardless of what you are told over the phone!
Shipment Details
Origin State:
Virginia
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
580651
Quote or Order Cost:
$1275

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 8/15/2017 12:02:00 AM
We are sorry to hear that pick up did not go as planned. You may request a specific pick up date, but due to the nature of the industry, you understand that such dates are ‘requests’ only and cannot be guaranteed. Glad to hear that the car made it quick and safe!