We apologize for any inconvenience caused by the communication issues you experienced during your recent shipment. We want to assure you that we take these matters seriously, and we will be addressing this with the carrier company to ensure that our customers receive the highest level of service. Please note that the time frames provided are always estimated as per our terms and conditions, and we apologize if this was not clearly communicated to you. We appreciate your feedback and will use it to improve our processes moving forward. Thank you for choosing our company, and we hope to have the opportunity to serve you again in the future.