CJ
Submitted this review about SDM Transport Review made Live: 11/19/2019 1:21:00 AM
Aweful service. Do NOT Recommend.
This is a fraudulent business. We schedule a pick up transport delivery contract a month ago with elite auto shipping to transport my vehicle from Wisconsin to Florida. We found out two days prior to car pick up that elite auto shipping were only the broker scheduling clients and SDM transport INC were doing the actual auto transporting.
Because of the poor reviews we were contacting them with questions and estimated time to deliver. Our original pick up contract date was on 11/13/19 and was to be delivered before or no later than 11/16/2019 to my Florida residence. A day prior to pick up I contacted the company to assure everything was on schedule. They notice a driver was in the local area and suggested to arrange the pick-up then. 11/12/2019. I was told the care should arrive on Friday 11/15 but no later than 11/16 the original delivery date.
After two days I called SDM dispatch again to ask regarding estimated time of car delivery being to assure someone was home. They said that it would be deliver on 11/18/19. I didn’t understand why it would take a total of 6 days explained how this was a huge inconvenience and should be compensated for it. Dispatcher didn’t give a reasonable explanation.
I got a call back from driver on 11/18 driver stating car delivery will be done at 7pm. Then shortly received a call that the driver couldn't enter my area because it was too small. I explained that it was normal size streets and full-size tractor trailers often make deliveries of various types throughout my non-gated neighborhood. The driver ended up parking about 2 miles away behind a Kohls department store. Upon delivery I notice my brake lights on and parking brakes broken. The drivers were rude and disrespectful to the point where my partner called the cops.
Overall, I'd say this transport is a fraudulent company, careless and lacks integrity.
Shipment Details
Origin State:
Wisconsin
Pickup:
Early
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0000
Quote or Order Cost:
$618
Car Condition
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