Company Response Review Report Review
Awful. DO NOT USE.

Don H Submitted this review about RoadRunner Auto Transport
Review made Live: 1/26/2021 3:38:00 PM
Booked online 2 weeks before the pick up and never heard from anyone. I called the day before the pick up just to confirm since I have never heard from anyone. They guaranteed they would be there. pick up date rolls around and no call from them. Everything still pending. Call them and they point to the fine print in the details that claim the pick up date is a estimated date and it could be 24-28 hours after. Now its been 48 hours and still no call or email from them. My flyout date is approaching and Roadrunner is still pending. That was all I could take. I cancelled, and they didn't even say sorry. Not one communication from this company. They are a broker that could care less about picking up your vehicle. HORRIBLE customer service.
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
Oklahoma
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R397959
Quote or Order Cost:
$1195

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 1/27/2021 8:33:00 PM
Don, we are sorry to hear about your experience with us here at RoadRunner Auto Transport. Unfortunately, your delivery route is not frequented by our carrier network and the assignment of a carrier took longer than expected. We regret that you chose to cancel your shipment with us before we were able to assist you with your transport.