Company Response Review Report Review
THE WORST EVER..(

L.Martino Submitted this review about RoadRunner Auto Transport
Review made Live: 4/27/2017 2:01:00 PM
DONT DO, IT NO INTEGRITY!...THEY ARE THE WORSEEEEE!!! #LOSERS #AHOLE
i set up a pickup from ABQ to NYC. I spoke to Nate, he took my info assured me everything is going to be handled. i explained that the car had to be picked up at a certain time ,because we were traveling back to the east. They gave me the pick up date the same day as our traveling date. SMH! (#1). i explain were traveling and no one is going to be there, NATE asured me NOOOOOOO problem. Give my card info, i will not get charged untill they have a driver. 2 days b4 pickup no call,(#2 by this time someone should have called), so i call...NOOOOOOOOO problem they say all is well..me- are u sure. They told me everything is under control. Day b4 pickup AND flight, no call (#3), so i call. they are still waiting for a driver, but dont worry. Day of pickup..STILL NO CAII, i had to call them. there are still on the dont worry trip, im reminding them that the flight is same day. LOOOOOng story short, no one ever called, they had me on a tag your it type of shit. well call u ,i call them all the while its dont worry(#4 were traveling the night, no driver). any way nobody resolved it noone called me when i called this morning, she got offended by my tone and had the nerve to fix her mouth and say with tone "we are doing all we can,trying to.."we had to get a flight for one person rescheduled(we had no carrier for car) and find a new (#5 day of travel) auto transport day of!!!...They didnt give a shit. they just left me out there. the worst part is that i went with them because they said military based company something to that effect. my son is an Airman and i have 2 nephews who are Airmen, my brother serves the marines my nephew also serves the marines and my dad served the army. Guest what..Integrity and honor you dont have. so stop claiming that you honor military, you dont. and on top of that, your an east coast company???!...should have known..You guys are the worst. making the east coast,look bad west coast companies are on point. thanks to COASTAL MOVING GROUP..did like SM, and saved the day called explained to them how RR, screwed me. I got a driver and the price was fair.Giselle handled my business from home and called every step of the way..ROADRUNNER AUTO TRANSPORT SUCKKKKS!!!
Shipment Details
Origin State:
New Mexico
Pickup:
Never
Destination State:
New York
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R179455
Quote or Order Cost:
$1800

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 4/27/2017 8:07:00 PM
On behalf of our team here at Road Runner Auto Transport we apologize for any inconvenience you have experienced. In the transport industry we are sometimes susceptible to delays due to circumstances that are out of our control. In your specific case the location and the time frame in which you booked and needed the vehicle moved by caused issues of delays. We always ask that our customers book their shipment at least 2 weeks in advance so we can work within our customers time frame needs. Once again we apologize for any inconvenience you may have experienced and thank you for your feedback as it will aid us in better serving our customers in the future.