Company Response Review Report Review
Poor communication AWFUL service

Patrick F Submitted this review about Passage Auto Transport
Review made Live: 5/28/2015 11:24:00 PM
I called to get my vehicle shipped. Was told the sales pitch how good this company is Vs the competition....
So I put down $100 deposit and was told my vehicle would be picked up in 3-7 days. One week later with NO COMUNICATION i called the 24/7 dispatch. By 24/7 they mean an unanswered answering machine will take a message.
I sent an email requesting my order be canceled and my deposit refunded.
Guess what NO RESPONSE
After 4 weeks they email and say it can be picked up. No phone call.
I called Karen who tells me she's just getting back from vacation and that the number on THEIR emails isn't correct and that's why i didn't get through. Even though the right voicemail answered!
But she would request the refund and call me in the morning...... NO CALL BACK.
Now I'm writing this review of warning and reporting this unauthorized charge to American Express.
And the BBB
Shipment Details
Origin State:
Ohio
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
39149-DU
Quote or Order Cost:
$1100

Company Response
Passage Auto Transport from Passage Auto Transport Submitted this response.
Response Date: 6/12/2015 5:26:00 PM
Patrick, As stated in the Shipping Agreement that you signed, all refund requests must be made via email to info@passageautotransport.com. The billing dept at Passage Auto Transport was given no notification that you were interested in cancelling your order with us, if so there would be no issues. We see in our records that you spoke with Karen numerous of times as well as the dispatcher many times. If you would like to request a refund all you have to do is send a email to info@passageautotransport.com and fill out the refund form that will be sent to you. Your refund then will be processed asap. Our 24 customer service is also always available at 844-332-7020, they can assist you as well. We look forward to hearing from you and wish you the best of luck in the future. -Passage Auto Transport