Welcome to the world of auto transport - a business like no other. Caveat Emptor.
In mid-June, I posted a need to transport a mid-size SUV from suburban Indianapolis, IN to Santa Fe, NM. I was looking for enclosed transport. I needed my car to be picked up on 7/27 or 28. I thought I was being proactive in setting it up early, to ensure I would get what I needed. I was quickly inundated with calls, emails and voicemails from brokers, all promising good rates and efficient service. After speaking with several, I selected Motor Movers Auto Transport (MMAT). They clearly explained the process and seemed trustworthy. MMAT quoted a price ($1300) which seemed competitive with other offers I was getting. They reassured me that even though we were agreeing a month in advance (in mid June for late July transport), they would keep me informed "every step of the way". I took them at their word, and also followed their advice to work with only one broker, instead of playing brokers against each other.
Then the wheels came off, figuratively. My last communication from MMAT was on June 24th, more than 30 days ago. I am sitting in my apartment today - 7/27, the presumed day of pickup - and have long since given up hope that anything is going to happen today. Katie A. at MMAT was a terrific communicator in soliciting my business; however, I have had NO RESPONSE to repeated emails or voicemails (she doesn't answer her phone) over the last several weeks.
Ironically, other vendors warned me that MMAT would not be reliable. I chalked it up to the ultra-competitive nature of the auto-transport business, but in reality, they were spot-on.
I have made other arrangements of course. I called Katie at MMAT today (naturally, it rolled over to voicemail again) and let her know that I would no longer need MMAT's help. I don't expect to hear back.
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