Company Response Review Report Review
Bait and switch

Andre Morales Submitted this review about Montway Auto Transport
Review made Live: 10/23/2019 5:12:00 PM
Classic bait and switch, they had my car booked for 5 days before anything was even done, and the only reason they even did anything was because I called for a update and when I did I was not assisted at all, blown off and treated like trash. I called back and asked for a manager, I spoke to Joe who I suggested should review their recorded message for training purposes and train his associates. In the end someone else called me and said they could pick up my vehicle that day but it would be a extra $160.00, they had already wasted 5 days. I said yes, but I expressed to them that I was not happy. In the end I did not even get a apology fro the inferior customer service. Do yourself a favor and take your business somewhere you will be treated right. Summary for Order #765600 Pick up: Stratford, CT 06615 Delivery: Colorado Springs, CO 80916 Vehicle: 2004 Nissan Frontier Extended Cab Transport type: Open I was just contacted asking if I would edit my review, I informed the customer relations manager that his phone call did not fix there horrible service. He offered nothing in the form of compensation for the bait and switch the played on me. Seems like he was more concerned with their rating than their customers
Shipment Details
Origin:
Stratford, Connecticut 06615
Pickup:
Late
Destination State:
Colorado
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
765600
Quote or Order Cost:
$1299

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 10/31/2019 9:05:00 PM
Thank you for taking the time to provide your feedback, Andre. Please note that our dates are estimated and not guaranteed as stated in our terms and conditions as well as the booking confirmation you received on 8/31/2019. We estimate to assign a carrier within one to several business days from the first available pick up date of 9/5/2019. The typical transit time for this route once picked up is 5-7 days. We can confirm the vehicle was picked up on 9/6/2019 and delivered on 9/9/2019. Our team will present you with any options that we may come across to ship your vehicle. The additional funds would go directly to the Carrier for any added time and gas to accommodate your route. If this is something that wouldn't work for you, we would understand and we'd continue to work on your shipment at your booked rate. We will make sure your order is audited in full and will be speaking with the agents that were involved to clear up any confusion and communication on Montway operational procedures and standards. As we expect all of our agents to provide the utmost customer service. We apologize for the inconvenience and frustration. We have reached out to the customer to offer our apologies and refund for the inconvenience. If the customer would like to provide additional feedback. We invite them to email us at feedback@montway.com.