Company Response Review Report Review
Drove my on car to end location

LP Submitted this review about Montway Auto Transport
Review made Live: 12/18/2018 2:01:00 PM
Order #660668 On 12/12/2018 (Wednesday) I completed a request to have my Dodge Viper transported to a dealership in Hickory NC from Raleigh NC. In the comments section of the request I clearly stated that the vehicle must be delivered by 12/15/2018 10am. They called me several times Thursday and Friday morning giving me a date and time that was for the following week. I declined each of those offers and told the operators that is is not acceptable and if they can't deliver by the date and time I requested then please cancel the order. Each time they said they will find someone to transport the car. Friday morning at 10am they called me and informed me that they have found a company that will pick the car up at 12pm and transport it to the final destination. I once again told them to tell the driver that the car needs to be there by 10am Saturday morning. When the driver loaded the truck I once again got confirmation from him that the car will be delivered before 10am he even said he is driving directly to Hickory. Friday 4pm I received a call from the driver informing me that his truck broke down 50 miles from Hickory and he is waiting for parts to fix his truck. I once again told him that he needs to make sure the car at the final destination no later than 10am Saturday. Friday 9pm the driver called me again informing me that the car will not be in Hickory at 10am. I informed him that I will come and get the car and drive it there myself. Saturday morning i drove 4 hours to recover my vehicle stuck next to the road on I40 sitting in a construction zone with trucks and cars projecting road debris at the vehicle. The company now refuse to refund me my money claiming they don't guarantee ANY delivery even though they recognize that they have taken on the contract with my stipulations, and several recordings of them acknowledging to deliver on time. Only if a did some homework before engaging with this company, I would never have done any business with them!!! Stay away from this company as far as possible!!!!!!
Shipment Details
Origin State:
North Carolina
Pickup:
On Time
Destination State:
North Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
660668
Quote or Order Cost:
$380

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 12/26/2018 5:28:00 PM
Hello, Lourens, we apologize for the inconvenience caused. As stated in our terms and conditions and as well as on the booking confirmation that was emailed to you, our dates are estimated and not guaranteed. Our team advised you that we would take into consideration of your request for delivery on 12/15 by 10am, however we would not be able to guarantee it as the carrier is subject to delays outside of our control. The carrier did suffer a mechanical breakdown 50 miles away from the delivery location. Unfortunately, he would not be able to deliver by 10 am on 12/15/2018 but could have had another driver pickup your vehicle and deliver it in the evening. The carrier has agreed to compensate you for the 50 miles remaining on the trip since you decided to pick up your vehicle from the breakdown location to which you have declined.