Worst service ever

Scott Taylor Submitted this review about Montway Auto Transport
Review made Live: 11/6/2018 8:03:00 AM
Very friendly to book and pay deposit for transport. Terrible service afterward. First off, they don't transport any vehicles. They take your non-refundable deposit to then farm out your request to someone else. Then there is no oversight of the service. They wash their hands of you at that point. I was quoted $500, of which Montway took $250. The actual transporter anted $550, so I ended up paying $800 for the move. It was picked up 2 days late at around 10:00pm and then was delivered a day late with no notification of status. I stayed home from work on the promised delivery date waiting all day and late into the night before just giving up on them.

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 11/12/2018 5:18:00 PM
Hello Scott, we see you had issues with the pickup of your vehicle. We apologize for the delay that was caused. Montway is both a licensed broker and a licensed motor carrier. As stated in our terms and conditions and in the email after you booked your order, our dates are estimated and not guaranteed as delays can happen. The first available pickup date you gave us was 10/26/2018. Your vehicle was assigned to a carrier on 10/23/2018 with an estimated pickup date of 10/31/2018 and an estimated delivery date of 11/1/2018-11/2/2018. The carrier was delayed and managed to pick up your vehicle on 11/1/2018 and it was delivered on 11/6/2018. Our records indicate that your vehicle was transported at the booked cost of $599, we have no record of a price increase.