Mercedes Benz C350

Shalon Submitted this review about Montway Auto Transport
Review made Live: 10/28/2017 12:19:00 AM
Montway Auto Transport was mediocre. I had to call them several times for updates and status on their progress of getting me a carrier assigned. They were a week late getting a carrier to pick up my car and it ended up costing me $100 more than their original estimate. Starway, LLC the actual carrier was fantastic! Once they were assigned their driver was in constant contact with me. He called when he said he would call, he kept me abreast of his schedule changes and he showed up exactly when he said he would. I appreciate the fact that the same driver who picked up my car in Delaware was the same driver who dropped it off to me in California. He was consistently efficient, professional and courteous. He exceeded my expectations. He transported my car from coast to coast in 4 days!! I highly recommend Starway, LLC as a carrier for your auto shipping needs.

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 10/31/2017 1:45:00 PM
Hello Shalon and thanks for your review! Please let us take the opportunity to explain that Montway did not raise the price for you. However, the carrier dispatched requested the additional fees as they had priced the available spot on their trailer higher than expected. That being said, it is only an offer. The decision to either accept or reject the proposed offer is made by the customer alone. If the offer in question is rejected by the customer, we will continue to work to assign a carrier for the amount that was agreed upon while the order was being booked, but there is no way of telling when another carrier would have an available spot on that particular route, as driver availability fluctuates not only day-to-day, but hour-to-hour as well. Rates are dynamic, and fluctuate on a regular basis. Rates are based on the current The Fair Market Value, and change according to a wide array of factors, including but not limited to: Driver availability, time of the year, and the amount of miles that the vehicle is being transported, to name a few. We are very sorry that this inconvenienced you.