Company Response Review Report Review
I paid extra for guaranteed pickup, but the deliver whenever they want to

David G Submitted this review about Montway Auto Transport
Review made Live: 2/8/2017 12:27:00 PM
I first signed with Montway to move a car from Texas to Washington for $949. After a couple days of no pickup, i agreed to pay an extra $300 to get a guaranteed pickup. I charged the full amount to my credit card, and the pickup barely even happened on the guaranteed day. I had to call and remind them that I paid for guaranteed pickup, and then they finally sent the driver to get the car. Because I paid the extra money, I expected the vehicle to be delivered within a reasonable amount of time, but this is not the case.

I sit patiently for 5 days, and then I call and see where the vehicle is. They say it is in California, so I am thinking that it will be here in a couple more days. I wait a couple more days, and then call back, and they said that it will be another 7 days!!! I would not have paid extra for the guaranteed pickup if I would have known that they were taking their sweet time delivering the vehicle.

So I sit here, without a vehicle, steaming mad that I feel scammed.

While I am not happy at all with the company, in all fairness I will say that customer support has tried their best to be helpful and polite. Even though I am very angry, they maintained their composure. So I will give them credit for that.

Please get my vehicle to me, I need it to survive.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Washington
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
381280`
Quote or Order Cost:
$1249

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 2/22/2017 8:47:00 PM
Montway truly appreciates you taking the time to submit feedback about your experience. Please know your comments are taken very seriously, as we welcome any recommendations that help to improve the quality of our services for our customers. We also appreciate your patience throughout the situation. Montway depends on responsible customers such as yourself to inform us of their transport experience. Please note that all service dates in the auto transport industry are estimated and cannot be guaranteed due to the dynamic and ever changing driver schedules. Traffic delays, detours, speed limits, weather delays, mandatory rest stops, pickup/delivery client availability delays, weight station checkups, police inspections, truck breakdowns, driver's health issues, are just some of the issues that cannot be anticipated. We understand this is potentially inconvenient for customers. Thus the provided estimated dates could vary by several days. We understand that this caused inconveniences for you and we sincerely apologize, as we try to make sure the transit goes as smooth as possible. We want our customers to be clear on these terms so they can make any necessary personal arrangements. Your first available date for pick up was 1/31/2017 and your vehicle was picked up 2/1/2017. As you may or may not know over the last (2) weeks there were tremendous storms in California, Oregon, and Washington. This did affect the driver’s route that was delivering your vehicle. Which, unfortunately did impact the delivery of your vehicle. This is an act of God and this is one of the many reasons dates can never be guaranteed. Our goal is to transport your vehicle safely, never to inconvenience our customers in any way. Montway most certainly apologizes for the inconveniences. We care about our customers and try to provide the best service possible. If there is anything else we can assist you with please let me know as I'd be glad to help. Thank you again for taking the time to provide feedback on your experience shipping your vehicle with us.