Review Report Review
Scam Would not honor Binding Agreement

Kim Barnett Submitted this review about Mercury Auto Transport
Review made Live: 3/28/2022 4:09:00 PM
This company is a scam. We placed a confirmed order on 3/2/22 to transport 2 vehicles, for a specific TOTAL Tariff price and then total we receive several email & text messages with a different price to transport only 1 of the 2 vehicles. So I contact Tess via email and text to ask what was going on. She stated that the prices had gone up $1400 for 1 of the vehicles and $3400 for the other. I explained to her that I had a legal agreement with a specific Tariff and agreement verbiage that should honor that price. Five minutes later she cancelled our original agreement. Before canceling the agreement she had gone into to the original agreement and changed the first available pick-up date from 3/21/22 to today’s date of 3/28/22 and she changed the Mercury Auto Transport contract information. So I called her and question her actions and asked her how she could just cancel our original agreement? She went on to say that she needed to talk with management. She called back immediately to tell me that I was not willing to work with she and then she hung the phone up on me. Before hanging up the phone in my face, she made it very clear that management told her to do this. What professional company does this? I was not verbally hostile, I was very professional, and I only questioned the legality of the signed agreement dated 3/2/22. I understand that prices go up, but a legal binding agreement is a legal binding agreement period.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Georgia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6434631
Quote or Order Cost:
$2060