Company Response Review Report Review
Price Increase after quote and Greasy Hands Driver!

Pete A. Submitted this review about Mercury Auto Transport
Review made Live: 8/2/2021 4:23:00 PM
The broker, Carol, did a decent job in getting me a fair quote. However, the price went up $75 when the carrier was booked. Not a deal breaker, but they hooked me with a lower price than their competitors and then raised the price up to what the other broker quotes were. There were delivery timing issues with the driver. He called and asked if I was available Sunday for delivery to which I said I was. At 9pm, I had to call him to find out where he was! He was over 1 hour away! He had to cancel the Sunday delivery due to the time of day, and I wasted a Sunday waiting. But the reason for the two star review is the delivered condition of the car! The entire drivers door interior, steering wheel, center B pillar, and console were COVERED in black greasy finger prints! It took me over an hour to clean them off and the upholstery on the B pillar is permanently stained. I realize offloading cars is a dirty business, try GLOVES before you get in your customers car!!
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4107020
Quote or Order Cost:
$720

Car Condition
  • Vehicle was dirty
Company Response
Minta Licata from Mercury Auto Transport Submitted this response.
Response Date: 8/3/2021 2:05:00 PM
Hi Pete, I'm sorry to hear about your overall experience with your car shipment. We have taken note of this and will be addressing the late delivery and stains on your vehicle with your assigned carrier so that we can prevent this from happening with future customers. Your feedback is appreciated and truly helpful, if you have any more concerns please contact minta@mercuryautotransport and I will be more than happy to discuss them with you.