Company Response Review Report Review
Transport of car

Mike Submitted this review about Mercury Auto Transport
Review made Live: 6/15/2021 4:51:00 AM
Jake with Mercury kept me informed every day about the progress of finding a driver. It took a couple of weeks longer than I was told and the price went up $600. The driver was then two days late. I believe Jake did everything he could. However, the driver did not contact me. I had to keep calling him to find out where my car was.
Shipment Details
Origin State:
Arizona
Pickup:
Late
Destination State:
Ohio
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1800
Quote or Order Cost:
$2450

Company Response
Minta Licata from Mercury Auto Transport Submitted this response.
Response Date: 6/15/2021 1:33:00 PM
Hi Mike, we're happy to hear that Jake did a great job as your agent, however we're sorry to hear that your assigned carrier was not great at communication. We will both contact your carrier to look into this matter so that we can prevent this from happening to future customers. Thank you for giving us your feedback!