Review Report Review
Classic Bait and Switch!

Dan Submitted this review about Mercury Auto Transport
Review made Live: 3/24/2021 11:24:00 AM
I have to say that working with Mercury Auto Transport has been a painful experience. My broker quoted me $855.00 to transport my RAM 1500 truck from AR to MA. I engaged this agent’s (Ivan Castanada) services two weeks in advance of my desired ship date. Every day, Ivan would have some robotic-generated email sent to me stating that “I should not talk with any other brokers” because they would just try to scam into switching vendors. And further, “don’t listen to any other company’s opinion of Mercury Auto Transport’s reputation. I can now see why Ivan was steering me away from what turned out to be – the truth! Every day these robotic emails were sent to me assuring me that Mercury Auto Transport was going to “take care of my needs” and “get my truck shipped.” These emails were all a ruse just to keep me from changing brokers which I should have done much earlier on. Several times I answered Ivan’s email asking him for status or phone call or some indication that he really had my order underway. Come to find out that Mercury Auto Transport’s method of operation is to bait their customers with extremely low (false) shipping rates and then at the last minute, contact them, and upcharge them when they are most desperate to have their vehicle shipped. It’s a scam. Classic bait and switch! Not only did Ivan not succeed in securing a reputable carrier, he had the wrong vehicle and the wrong scheduled date which I provided to him in writing 2 weeks earlier. So, from the start, Ivan had mismanaged my order. And he never once contacted me to say that my order could not be fulfilled. And further, after I finally got him on the phone, (to cancel my order), I kept getting emails (robotic I’m sure) stating how he would love to have my business! Are you kidding me! My honest recommendation to anyone looking to have their vehicle shipped to anywhere for any distance is to STAY AWAY from Mercury Auto Transport.
Shipment Details
Origin State:
Arkansas
Pickup:
Never
Destination State:
Massachusetts
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Don't Have It
Quote or Order Cost:
$1190