Company Response Review Report Review
They took my car for a joy ride

Christopher Roberts Submitted this review about Mercury Auto Transport
Review made Live: 7/24/2019 9:41:00 AM
They took my 2017 Subaru WRX for a joyride. 3 Extra miles on the odometer, the boost gauge was maxed out, and the car smelt of burning clutch. White mud under the tire wells and a nice thick wood staple in my wheel. I've been trying to get a hold of anyone from Mercury for the last three days, but no one will pick up or respond to my messages. I've contacted a lawyer but it looks like it's going to be an uphill battle.
Shipment Details
Origin:
San Diego, Maryland 92104
Pickup:
On Time
Destination:
Baltimore, California 21231
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
687233
Quote or Order Cost:
$1200

Car Condition
  • Vehicle was damaged
Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 7/24/2019 3:50:00 PM
Hi Christopher, I know that we have already spoken on the phone about this, we are sorry to hear about your experience with this carrier, and are already in the process of working with you towards repairing the damage to your vehicle. I have already sent you an email with all the information you should need for this and am waiting on a reply from you with some information that that we can continue to move forward with this, I will be looking out for your reply.