Company Response Review Report Review
Transport Vehicle From Ohio To Las Vegas 2

Julia Broach Submitted this review about Mercury Auto Transport
Review made Live: 9/12/2017 5:07:00 PM
The price rose from $895 to $1050. The driver never showed after a 2 day wait. He over the phone told me my vehicle had to be empty but my agreement with Jim was 100 lbs. He said I would make his truck over weight! They kept our deposit even though no one showed and I finally decided to drive 1980 mile and 3 days to Las Vegas Nevada. Don't get cheated like me!
On September 1, I received an email from Ilana Sandomir saying I would get full refund of the deposit. It was done however a few days later we were charged $49.82 when we asked why no one has responded, please don't use this company. They changed the agreement mid way through!
Shipment Details
Origin:
Batavia, Ohio 45103
Pickup:
Never
Destination:
Las Vegas, Nevada 89102
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2714121-UH
Quote or Order Cost:
$895

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 9/27/2017 5:25:00 PM
Hi Julia, Thank you for your feedback. Upon reading your review we looked into your order information and located the source of that $49.82 charge, it seems your order was mistakenly place into the wrong category for dry run charges from one of our carriers. After discovering this I had spoken with Robert Ravenscraft who was working on this with you and issued you both another refund of the $49.82. We apologize for this mistake on our part and have since changed the way we organize our payments to prevent this in the future. If you have any other questions or concerns please call me Directly. Ilana @ 954-239-1780 Ext 21 Thank you.