Company Response Review Report Review
AVOID AT ALL COST!

Evan Submitted this review about Mercury Auto Transport
Review made Live: 4/26/2016 8:15:00 PM
Got everything set up to ship my car from CA to VA with two weeks to spare before my military PCS move. Renato Corvetto was my agent. Set up a pickup date, with a few days before and after just in case. Called and emailed a day prior to double check the pickup was still happening, and was reassured it would happen. The day of the pickup got an email (the last) stating the "truck broke down in transit". That was the last I heard from him or the company. I tried multiple numbers and emails to get ahold of anyone, nobody responded. They put my car on the dispatch list and never took it off, so I had to pay extra to get it removed. This company is a scam and won't respond to any form of communication. They need to be shut down.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Virginia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2307006-dv
Quote or Order Cost:
$1200

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 4/27/2016 6:05:00 PM
Hi Evan, Unfortunately Carriers do have mechanical issues from time to time. We are very sorry the selected carrier was not able to pick up as promised. Sorry we missed your calls. Our office closes at 9pm eastern standard. By the time we got back to you to resolve the issue , and reschedule a new carrier you had already gone with another broker. Sincerely , Management