Review Report Review
Liars

Marianela G Submitted this review about Liberty Moving Group
Review made Live: 11/29/2020 8:41:00 PM
In the beginning everything was perfect, they replied promptly to my inquiries and they gave me the lowest quote. They gave me a quote for 250 sq ft at $1,125 and when they showed up at my place, a guy named Rami said that because of the way the truck is set they cannot put other people’s stuff in the same “lane” of the container so I had to pay for the full lane, which was an extra $774. They ended up charging for 422 sq ft and he said that since I was paying for it any way I could add more stuff so I added a small bench. When it arrived at the destination, I saw the truck and there were other person’s things in the same lane when I was told I had to pay for it all because they couldn’t put other people’s stuff. When I called the company, they always said I had to talk about it with someone else and that person wasn’t there or other excuses, so I sought the help of the Better Business Bureau, and then they responded saying they couldn’t give me my money back because I had sent more stuff than what they quoted for, but I measured everything and including the small bench I added, it was 147 sq ft, much less than the 250 sq ft that were initially quoted and it was all because of a lie about the lanes in the truck container.
Shipment Details
Origin:
Bronx, New York 10457
Pickup:
On Time
Destination:
Los Angeles , California 90006
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0721736
Quote or Order Cost:
$2352