Company Response Review Report Review
DO NOT USE THEM

Dori Submitted this review about KVB Auto Transport
Review made Live: 11/27/2019 2:39:00 PM
Brad was quick to book our suv and no follow through. I called him last Tuesday to find out when he would have someone pick up my suv. He said he was at his girlfriends and would call me back in a hour. We waited Tuesday, Wednesday. Left voice mails since his phone only went to voice mail, no response. My husband called, I called, my son called and so did my brother-in-law. NO RESPONSE. Sad way of doing business. I had to call another company and they had to call him to take our name off of the board so that we could get our SUV shipped. We never got a return call. We found a wonderful company who actually wanted our business. DO NOT USE THEM.
Shipment Details
Origin State:
Connecticut
Pickup:
Never
Destination State:
Georgia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
38213-kb
Quote or Order Cost:
$589

Company Response
Kevin Ross from KVB Auto Transport Submitted this response.
Response Date: 12/4/2019 9:16:00 PM
I am truly sorry you fell you had a bad experience booking with KVB Auto Transport to ship your vehicle. When We look at the NATIONAL LOAD BOARD We find a price that a carrier will take the vehicle for. Unfortunately when a customer doesn't take the recommenced price and wants to pay less there is a chance that the vehicle will not move on time. I spoke with Brad and he did everything he could including giving up our brokerage fee to the driver and still go no hits. We had a death in the family and as you may not know Brad and I (KEVIN) Own the company and were both out for 3 days. Sorry that we didn't get back to you sooner.