Hi Kevin & Angel, first let me say I am sorry the driver was late on the pick up. When Kevin called me to check on the pick up time I called the transporters dispatch department & they said they were hoping he would get there in late afternoon. When I talked to the transporter the next morning he said it got late & he picked it up already in the morning. I called Kevin & left a message it was picked up from you in the morning & on its way to him. I do not control when the transporter gets there to pick up the car but I am sorry he did not get there that afternoon. Also Jim so the review come over in the evening & was just trying to respond to you & help me because it was after hours. In any case we do strive here to give the best customer service as possible! I hope you & Kevin will give me the opportunity to help you transport your car again in the future. It was nice talking to you yesterday & I am sorry you had a delay on the pick up! I hope you & Kevin have a great day! Thanks, Sean