Company Response Review Report Review
DO NOT USE THIS COMPANY

Michael Submitted this review about RoadRunner Auto Transport
Review made Live: 5/31/2018 4:22:00 PM
all the other 0 and 1 star reviews are 100% correct. Do not use this company, they will not transport your car. My window for pick up came and went and there was not a single contact from them. It is not possible to contact them via phone or email once you book. If you call and select "existing order", you are placed on hold for 5 to 10 minutes before a message comes on that they can't take you call and to leave a message. They never returned any of the 75 messages. Over 80 emails went unanswered.
Shipment Details
Origin State:
Nevada
Pickup:
Never
Destination State:
Virginia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R226547
Quote or Order Cost:
$995

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 6/4/2018 8:47:00 PM
Michael, Thank you for bringing this to our attention.We are currently experiencing a high volume of calls and apologize for the issues you had reaching us. Your feedback is valuable to us and we will use it to improve our customer service experience for future customers.