Company Response Review Report Review
Car transport from Florida to Connecticut

Tom Hill Submitted this review about Get it Done Transportation
Review made Live: 5/9/2021 3:22:00 PM
I contacted David Pein to contract for my car to be transported. He was pleasant and informative. We agreed on a price and then I waited. My carrier was Greenway transpor.t. After that point, no one contacted me and I was not able to contact the carrier or Get It Done. The carrier didn’t answer to phone and the voice mail was full. Get It Done didn’t answer the phone (after keeping me on hold for 30 plus minutes). I kept getting a message about high volume of calls. So, after I contract, I can’t contact anyone. Eventually (days later), the Greenway driver said he was picking up my car. On his trip, he would not answer any texts or phone calls until the day he was suppose to deliver. He said he would be here on Saturday and didn’t get here until Sunday with no communications. I’m was ready to call the police about a stolen car. So, I am NOT at all satisfied. Communications all around were horrible. Understand, I had a $20k car in the hands of a transport company that didn’t communicate with me and I could not contact Get It Done either. Never again.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Connecticut
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
783064-SL
Quote or Order Cost:
$1091

Company Response
David Pein from Get it Done Transportation Submitted this response.
Response Date: 5/9/2021 11:52:00 PM
Hi Tom Hill, Reading your review is very confusing to me. Your car was picked up the day it was suppose to be 4/22 and delivered in 3 days over 1800 miles damage free at the exact rate you were quoted. The driver was scheduled for a delivery on Saturday and he got delayed and would have delivered your car at night so he stayed over night to deliver the next morning in the day light so we can inspect the car for you. As far as contacting us we offer 24/7 customer service line and my cell is also on the website, I answer calls anytime of day no matter how early or late. I am sorry you weren't totally satisfied. I am at a loss because I believed everything went great until reading this. We do ship over 10.000 cars a year and been in business well over a decade. Shipping over 100,000 cars since opening we have 1000's of references all across the country to any potential client. Thank you For the feedback. Dave Pein 888-325-1899