Company Response Review Report Review
So dishonest, then ignore your calls!

Sarah Santos Submitted this review about Get it Done Transportation
Review made Live: 1/5/2019 12:30:00 PM
Worst company ever!! We are 3 days past the promised date they would have my car shipped. Kat ensured me a pick up date no later than Jan 2nd as we were beginning our drive on the 3rd for our move from Southern California to North Idaho. That never happened, so I had to move my car to my sisters house 45 min away where they would have it picked up on the 3rd. It is now the 5th and my car is still sitting there at my sisters in Riverside County. I am in Montana and need my vehicle up there within a couple days of my getting there because I need to start my job. So now they are compromising that! Oh, and they overcharged my deposit.... Which was only supposed to be taken once a driver was booked. Neither Kat nor David will even return my phone calls now, so I think I am going to have to eat the loss and pay a huge amount to get some other company to pick it up. Unethical, unreliable, and outright dishonest!
Shipment Details
Origin:
California 92883
Pickup:
Never
Destination:
, Idaho 83858
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
613150-GB
Quote or Order Cost:
$890

Company Response
David Pein from Get it Done Transportation Submitted this response.
Response Date: 1/6/2019 4:28:00 PM
Sarah, I first want to sincerely apologize and then address your review. I do apologize we dropped the ball. Reading your review I can tell it was written out of pure frustration that we were unable to get your car loaded in the time frame you requested. You stated we charged your deposit before a driver was assigned which isnt the truth. You received all the carrier info that you were assigned too. The driver canceled due to unforeseen delays due to the holiday once he canceled on such short notice it didnt leave us enough time to get your car loaded in the time frame you requested. I did refund your deposit immediately once you canceled and i am sorry once again. We are the furthest thing from dishonest....We have 100's of refrences all across the country of clients that use or have used us. Unhappy clients are rare moving over 10,000 cars a year we have a 98% success rate of happy clients. We worked above and beyond to find a driver for your time frame but the next truck wasnt going to be there til 2-3 days after you needed it loaded. We will continue to always do the best we can to make sure our clients are happy. Thanks Dave Pein 888-325-1899 ( see refund:Trans ID Invoice Number Trans Status Submit Date Customer Card Payment Method Payment Amount Settlement Date Settlement Amount: 240.00 61490788243 Invoice:613150-GB Refund/Settlement 0$-Jan-2019 11:23:06 SANTOS, SARAH R. V XXXX7950 USD (240.00) - USD (240.00) )