Matt, first I want to apologize that you weren’t 100% satisfied- we work extremely hard to make sure each client is 100% happy as you noticed we have so many good reviews. Being family owned we know the importance of doing everything we can to make sure we exhaust all efforts to make transport be care free for all our clients how we do this is by making sure each driver has at least 5yrs driving experience, carrys premium insurance w/ no deductible and is rated 98% or better. Your deposit was NOT charged until the drivers were assigned that is protocol on every order for the last 9yrs, also when the driver showed up if you felt the truck was not up to your standards you had the right to not let him load it and receive a full refund. I heard no mention of these complaints UNTIL both cars were delivered looking for a discount. I will send you a check for 100.00 for the detail of the vehicle you said was dirty. Please to any potential clients know that this is not common to have unhappy clients, we know we’re not perfect but do everything possible to keep clients happy and when they aren’t do what we can to make it right. we transport close to 10,000 cars a year and have over 1000 positive reviews all over the net and less then 30 complaints with 17yrs of experience in the industry and open for 9yrs. We also have 100’s of references upon request from clients and dealers all across the country that have received nothing less then 5 star service. Thank you Dave Pein 888-325-1899