Company Response Review Report Review
Highly Recommend

Josie P Submitted this review about Friendly Auto Transport
Review made Live: 3/25/2023 2:46:00 PM
This was my first time using Friendly Auto Transport, and I am very impressed. After using different auto transport companies that I was not happy with (to say the least - never go with Sherpa!), this experience with was a breath of fresh air. Jason calls you after you inquire online and lets you know upfront that nothing is owed until he secures a carrier that you are good with. For my car, I gave a large window of time for pick up (which I highly recommend - it will save you a headache later) and my car was accepted from a carrier on the first possible day. It was at a good price too (thanks Jason!), so that's when the initial payment was due. The rest was to be paid, in cash, when you pick up your car. The carrier for my car was nice and good at communicating with me. My car was across the country in a week on the day the carrier said it would arrive. Jason made sure I was happy throughout the process - checking in but not being annoying about it. I was very happy with my auto transport experience. We also used Friendly Auto Transport for my husband's truck a few weeks later. Unfortunately, due to snow, our truck was not picked up in time so we had to reschedule a flight (which is why I recommend for everyone to give as large of a pickup window as possible so there is the smallest chance that you have to scramble to change flights/plans last minute). There was nothing Jason could have done differently since none of the truck drivers wanted to drive in that snowstorm, but he let us know as soon as there was a carrier. The carrier for my husband's truck was a different story than mine. He was nice but said he'd deliver the truck on a specific day, then kept saying he'd deliver it the next morning and then that night and so on until it was delivered multiple days later. That was not very professional in my eyes but every carrier is different and some are obviously better than others. You never know what you're going to get until it happens. But overall, I would highly recommend Friendly Auto Transport. I did a TON of research to find a good auto transport company and I truly didn't think one existed until I came across Friendly Auto Transport. I was skeptical because it's hard to always believe what you read online, but this company is legit. I will definitely use them in the future for any other auto transport I may need. Jason is a nice guy that is genuine in caring about your experience and focusing on customer service. I hope that he can grow his company even bigger to help more people have a good experience with auto transport because it is a stressful process and he does a superb job at making it as easy as possible for you.
Shipment Details
Origin:
Boise, Idaho 83716
Pickup:
On Time
Destination:
Greenville, South Carolina 29609
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1600
Quote or Order Cost:
$1600

Company Response
Friendly Auto Transport from Friendly Auto Transport Submitted this response.
Response Date: 4/5/2023 5:10:00 PM
WOW! - Thank you so much, Josie, for taking the time to explain, in awesome detail, how this whole process works and why having a great shipping broker is so important AND for telling everyone that we are the best! We feel that way too :) Your review is 100% legit in describing what happened with both you and your husband's vehicle. While yours was 1-2-3-easy, your husband's was a different story due to that 10-day storm was hovering over that area. And as you rightly explained there were some repeated delays with the delivery. We all worked together in staying on top of the Carrier/Driver to ensure delivery happened safely - your husband was great to work with in this area and you both were such a privilege to serve! It would be so hard to repay you for your gracious and kind words here so THANK YOU from us all of us here. We are striving and working hard to grow our wonderful business and company and we are succeeding because of customers like you who are willing to tell the world about us! May God continue to bless you and your wonderful family the rest of this year!