Company Response Review Report Review
Difficult to work with

Anthony Submitted this review about Exclusive Auto Shipping
Review made Live: 12/2/2020 5:41:00 PM
I needed to get my car transported from the place of purchase to my home. I was told I could get a same-day transport. I wasn't able to get my paperwork in that day before the office closed since we are in different time zones. The next day my paperwork was in and I didn't receive a call back. Next day, again, nothing. Two more days and finally I received a call from Michelle. She said someone would be able to pick my car up very soon. No one did. I kept waiting. Next day, I get a call if I pay more money someone can pick my car up. I agree and the transport company sees my car has a soft top and refuses to transport it. I call Michelle. She tells me I lied about my car having a lift kit. She NEVER once asked me about a lift kit. She told me again I lied. I never lied, I was never even asked this information. I gave them the information they asked for. She told me she was going to cancel the service by yelling at me and hanging up on me. She didn't refund my credit card. Very poor service from this company.
Shipment Details
Origin State:
Washington
Pickup:
Never
Destination State:
California
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
555
Quote or Order Cost:
$625

Company Response
Jared Zatkowsky from Exclusive Auto Shipping Submitted this response.
Response Date: 3/14/2021 5:49:00 PM
Hi Anthony. I'm sorry to hear about your experience with Michelle. I know I took over your order a few days after this review was posted, and we did find a carrier to have your car shipped, which was completed successfully. It doesn't excuse the behavior of my employee, though. I was unaware of this review until recently, and somehow it slipped under my radar. I would have responded to it sooner. But I'd like everyone reading this to know I had several problems with Michelle after this order, and she has been fired and no longer works for my company.