Company Response Review Report Review
Liars and con artists

Jason Submitted this review about Eastern Pacific Logistic Services
Review made Live: 5/5/2018 2:17:00 PM
I set up transport of my car from morton IL, to florida with Carlos for a specific pickup date at an agreed cost. The pickup date came and the chevy dealer called me to inform me the car had not been picked up, i contacted carlos again and got some BS stort about a broken truck and was told someone would be there the following day. The second date came and still no driver showed up. I made contact with carlos and again got some BS story. Finally I received a call from the dealer my car was picked up 4 days late in which time i incured additional storage fees from the dealer. I logged into my account from eastern pacific logistics to get the drivers information because i never received any of it from Carlos as indicated in writing in our agreement, this is when i found out that Carlos had scamed me with a price increas after the vehicle was loaded and left the pickup location. Again i contacted Carlos at which time this moron tried to tell me he called me several times during the call, I informed him multiple times that he was a liar and ended the call. The following morning i contacted the driver since i was not provided a delivery date only to find out the driver was an hour away and only takes cash at time of delivery, which brings up another lie from Carlos since it was to be paid by credit card. I will file a dispute visa to make sure that lying bastard carlos does not get paid his brokers fee and also with BBB. You have been warned. Do not deal with this company..
Shipment Details
Origin State:
Illinois
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
550
Quote or Order Cost:
$600

Company Response
mario from Eastern Pacific Logistic Services Submitted this response.
Response Date: 5/5/2018 8:24:00 PM
Unfortunately Mr evans there are delays involved in transport from time to time.We were in communication with you throughout the whole time of this process.The original truck we had scheduled in fact did have mechanical issues not being able to follow through with pickup,We quickly got to work and found you the next available carrier who was picking up.Yes your pickup destination peioria IL is not a common area for pickup so thats why it takes a little bit longer to find a driver which we did find a replacement driver in not long a time at all about 48HRS...We know you cannot make every single customer 100% satisfied but we try our best,to go as far as calling us names and accusing of us of what? As far as any price increase we offset it by lowering the partial payment(broker fee),please contact me directly 7863709248 so we can resolve this matter,thank you