Company Response Review Report Review
Car was Significantly Damaged Upon Arrival

Greg Submitted this review about Direct Express Auto Transport
Review made Live: 10/15/2019 9:23:00 AM
Direct Express Auto Transport uses disreputable third-part shipping companies . The roof of my vehicle was damaged so badly that it had to be replaced.
Shipment Details
Origin State:
Georgia
Pickup:
On Time
Destination State:
Utah
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
227329
Quote or Order Cost:
$1075

Car Condition
  • Vehicle was damaged
Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 10/15/2019 3:02:00 PM
We are sorry this happened to our customer Greg Timm's 2009 Toyota Prius. The transport took place in August and this is quite literally the first we have heard of it (in mid October). Greg, we are here to help in these sort of situations. But we do need to know about it first. Please call us.