Beware of “tip”, but driver was great!

Ann Czarnecki Submitted this review about Direct Express Auto Transport
Review made Live: 7/12/2019 9:25:00 AM
My vehicle was transported from the Chicago area to Virginia Beach. The driver was great, and got my car there in a timely manner. However, when I placed the order, I was given the option to tip the driver ahead of time, which I did. The driver got none of that tip. This is just a way for the company to get more money out of you.

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 7/12/2019 7:45:00 PM
Ann, thank you for your otherwise nice comments, but we do not say on our website form the word "tip". We do ask the customer, however, "Would you like to add more to the amount due the carrier? It sometimes helps make it go faster." We think it is very clear the extra amount goes entirely to the carrier, which does in fact help make it go faster. Thank you Ann for your business. Glad everything went well.