Quote was a great price, but when time for scheduling the pick-up, never received a call from the driver. I was finally able to reach him by phone and he was scheduled to pick-up car on the day we needed. But when time came, and after several conversations, the driver was never given our car for pick-up from Direct Express. Then when dropping the car off, the driver used wrong paperwork & charged us more at time of drop-off. Again, after much debate & reviewing all paperwork, he was reviewing the wrong vehicle.
Just from the beginning, poor communication between the different parties.
Shipment Details
Origin State:
North Carolina
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
224911
Quote or Order Cost:
$700
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