Company Response Review Report Review
Transport Review

Mike Submitted this review about Direct Express Auto Transport
Review made Live: 6/30/2018 9:00:00 AM
I paid a $100 premium to ensure that my car would be on the transport 1-2 days after it was available. In actuality, it ended up on the transport 5 days after it was available. I fear that I have been a victim of clever marketing as they say there is a 95% chance that the schedule will be adhered to. Once the car was on the transport, everything went perfectly. The car arrived on schedule (6 days from coast to coast), the driver loaded the car in the best possible spot on the carrier (so I tipped him $100) and the car was in great shape on arrival. The transporter was exceptional but the broker dropped the ball, which averages out to three stars.
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
207487
Quote or Order Cost:
$1495

Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 6/30/2018 4:34:00 PM
We are sorry customer Michael Niday is not totally satisfied. There is no such thing as "ensure" when it comes to auto shipping. We make it clear that we are dealing with probabilities, hence 95%. It was very fortuitous that Mr. Niday added $100 because rates are rising rapidly and there are 73 vehicles systemwide still waiting within 50 miles of the Bronx shipping to the Bay Area. We really steered Mr. Niday right even if a tad delayed. We know he is fortunate even if he does not. Be well Michael.