Company Response Review Report Review
Damage to mechanical window on the driver's side. Will not work after delivery. Everything was in perfect working order prior to pick up.

Fran Vogt-Strauss Submitted this review about Direct Express Auto Transport
Review made Live: 3/21/2018 9:37:00 AM
Very disappointed. Car was checked on delivery but after delivery the window on the driver side does not operate. Car was in perfect condition before shipment. The window was not found until first attempt to lower and raise the window.
Shipment Details
Origin:
Fort Lauderdale, Florida 33328
Pickup:
On Time
Destination:
Los Angeles, California 91605
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
198960
Quote or Order Cost:
$1000

Car Condition
  • Vehicle was damaged
Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 3/28/2018 4:32:00 PM
Our outstanding customer reviews speak for themselves. We are sorry that customer Fran Vogt-Strauss is disappointed that her 2014 Ford experienced a mechanical failure completely unrelated to the carrier. No carrier, no driver, is responsible for mechanical or electrical failures of any vehicle. To think an auto transport carrier caused a mechanical failure of a window is far-fetched. We wish Ms. Vogt-Strauss lots of luck.