Company Response Review Report Review
Broken Windshield

Michael Pernod Submitted this review about Direct Express Auto Transport
Review made Live: 12/8/2014 9:02:00 PM
My Jeep was obviously messed with during transit. I thought it odd that my driver mentioned the type of engine in my jeep. I didn't really think he should be looking under the hood. In any case, the hood is a one piece fiberglass hood and was tied down with a bungee cord. The bungee cord is no longer attached and the windshield is cracked. Someone lifted the hood up and let it land on the windshield. My window is now broke and the bungee is gone.

I don't understand why the driver felt the need to lift my hood and bust my window. I didn't realize this was part of the process. I'm very unhappy, but I haven't had a lot of time to address this concern.

I have a few pictures if you are interested. Very poor service to say the least, but the jeep made it her.

Regards,

Mike
Shipment Details
Origin State:
Ohio
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
148183
Quote or Order Cost:
$1150

Car Condition
  • Items were stolen from the vehicle
  • Vehicle was damaged
Company Response
Mike Rupers from Direct Express Auto Transport Submitted this response.
Response Date: 12/12/2014 1:42:00 PM
Our outstanding reputation and thousands of very satisfied customers speak for itself. We are sorry that customer Michael Pernod is dissatisfied with the service. Our driver did not touch the engine of Mr. Pernods older 1977 Jeep CJ-7. Why would he? Mr. Pernod did not note any damage on the BOL upon receipt and a broken windshield is hard to miss.