Review Report Review
Terrible Customer Service

Melanie Johnson Submitted this review about Direct Auto Transport Inc.
Review made Live: 11/8/2016 1:22:00 PM
Would NOT recommend this company to anyone! Customer Service was great on day one, however- after the initial contact and they had my $1630.00, I could not get any response from CSR, Marlo Affatati. Sent email after email and called numerous times a day to get an ETA on vehicle with NO response. I had to call the shop in New Jersey to see if they happened to get the driver's name/number who picked up vehicle. Thankfully they had it and that is the only way I found out where and when the vehicle would be delivered which was 2 WEEKS AFTER the promised date. Very disappointed that a company can do business this way. WOULD NEVER USE THEM AGAIN AND WILL TELL OTHERS NOT TO USE THEM AS WELL!!!
Shipment Details
Origin State:
New Jersey
Pickup:
Late
Destination State:
Georgia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6094271 / 6094287
Quote or Order Cost:
$1630