Company Response Review Report Review
Extremely Unhappy Customer

Pat & Mike Submitted this review about DIY Transport Inc.
Review made Live: 3/13/2018 1:20:00 PM
Explained our location in detail, got quote and agreed on price. Major US highway runs through our town. A week later no takers. Price was raised by $695. 2 days later vehicle picked up. Poor communication and status update by company. Feel like bait & switch was used here. Not happy! Carrier was good, no problem with him or with our vehicle. Transport company could have done a much better job.
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#6285492
Quote or Order Cost:
$1100

Company Response
Sheree from DIY Transport Inc. Submitted this response.
Response Date: 3/2/2018 8:24:00 PM
Thank you for your feedback regarding your experience. We sincerely apologize for the actions of all employees as this is not the way we wish to conduct our business. Your comments have been taken very seriously by management at DIY Transport and we want all individuals responsible to be held accountable. We ask that you please give us a call at 1(800) 266-2202 to discuss the details pertaining to your experience and give us the opportunity to make this right.