Dr. Ergin- We're sorry to hear you are unhappy with our service. To review, your order included a pick up date range of 10/14 to 10/16. When we arrived at the dealership on 10/14, the vehicle was not ready for pick up which required us finding another carrier and adjusting the pick up date to 10/16. This caused a 2 day delay in your transit. As we advised when your placed your order, transit can take up to 14 days. This scheduling info was also included in the order confirmation you received via e-mail. As your vehicle was delivered to you on 10/20, the actual transit time was only 5 days...9 days earlier than the end of the date range provided. In regard to reaching us on the weekend, our staff is available until noon on Saturdays, but we do believe in giving our employees time off on the weekends to spend with family. Again, our apologies for any miscommunication of expectations.