Car still sitting

Cameron dale Submitted this review about CarsArrive
Review made Live: 6/10/2019 6:15:00 PM
Our car was supposed to arrive from Los Angeles to Atlanta one week ago. We’ve been lied to repeatedly that the truck hauling our car broke down. We know from the drop off lot in Los Angeles that our car has never left their lot. It’s still there and we were promised our car a week ago. Again it was supposed to arrive today. It’s still sitting in Los Angeles. We are racking up rental car charges and offered no compensation.

Company Response
Jim Brown from CarsArrive Submitted this response.
Response Date: 6/11/2019 11:17:00 PM
We apologize for the delay and share in your frustration. Unfortunately, the transport that originally took your vehicle did, in fact, breakdown in Westminster, CA. We sent a service transport to collect the vehicle and bring it back to our Gardena facility for safe keeping. Both a service rep and our customer service manager spoke with Mr. Dale today with an update and extended an offer to help with your additional rental cost which he accepted. Our customer service manager will continue to contact Mr. Dale with updates until your vehicle is delivered to you in GA.