We completely disagree with this review . We do not make promises for dates and times , customers are advised of schedules - all dates and times are " Estimated" . We state this verbally and written before placing an order and receive a signed contract. Terms and Conditions repeatedly states that "no dates and/or times are promised or guaranteed." When we assigned a carrier for him we called him and also emailed the schedule for pick up and delivery, not once did the customer object or express that he needed sooner timelines and at that time had a chance to do so since the vehicle had not yet been picked up. We don't sell dreams , nor do we process charges until everyone is in agreement and paperwork is signed. As you can see from our many years of experience and ratings , that we do not need nor wish to misrepresent our business. Our excellent communication skills , and our realistic expectations that we make sure we set forth with any and all customers , brings us repeated business and continued success. It is not unusual to have a customer regardless of verbal and written Terms and conditions , refuse to pay attention or listen to everything expressed , because they are anxious for their vehicle. Better planning in advance would have saved the anxiety.