This is not true.We have Respect for each client and we did everything and our powers to Help her. We also did Everything we were Hired to do. We are Brokers who arrange For Auto and Households goods to be transported. We set the Transport with the drivers, which she fully understood. We are 100 percent sure she knows because she is a repeat shipper and we have signed contracts and dates explaining and also showing that are services were provided. Shipper not only moved her dates around well after terms and agreement. Shipper also canceled the Shipment day of the moved which is breech of contract and therefore movers were not able to load her goods. Also we have Provided the Customer with great understanding and services that we provide and also provided. We can Not give Shipper full refund back due to us doing what we were hired for. We are willing to give Shipper Credit for future Transport if taking placed within 24 months for Moved Date. We ask that no negative review is left, Due to the fact that we fully explained our services and expectation before the signed documents and before we issued the service. We Thank you for hearing our side we have every intentions on doing the right Thing all the time. This is very unfortunate that the landlord and customer had a issues, however we should not be blamed for something outside our control. Please reach out if any additional questions.