Company Response Review Report Review
*AVOID THIS COMPANY

Joe Submitted this review about AutoVocity Transport
Review made Live: 9/9/2019 3:45:00 PM
* I am filing a lawsuit!* I needed to have my car transported from Pennsylvania to Florida, and booked with AutoVocity at least one month in advance of my pickup date. I paid $300 upfront and was assured that my car would be picked up within the 4-day window agreed upon in my contract, and transported open-container door-to-door to my destination in Florida. I communicated regularly with my assigned customer service rep "Mo" and was assured several times that my car would be picked up in a timely manner. On the last day of the agreed upon pick-up window, I was informed that Autovocity would not be able to transport my car and that they are cancelling the contract. As a result of this, I had to scramble last minute to find another company to transport my car. On top of the added aggravation, I was obviously charged a significantly higher rate by this other company since it was a last-minute booking. In addition, I had to extend my rental car for a few more days. AutoVocity has refused to reimburse me for the cost of the rental car and and premium I was forced to pay for booking last-minute with the other company. I am filing a lawsuit against AutoVocity.
Shipment Details
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Not Provided
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Not Provided
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Review Details
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Quote or Order Cost:
$0

Company Response
Customer Support from AutoVocity Transport Submitted this response.
Response Date: 9/10/2019 7:23:00 PM
Hello Lior, we would like to apologize for the inconveniences with your recent transport experience. As stated in the booking confirmation email (Terms And Conditions) you received and on our website, our dates are estimated and not guaranteed. We also inform customers that we do not reimburse for car rental fees for any reason due to this. We expect to assign a carrier within 1-5 business days from your first available date. The average transit time for your route once picked up would be around 3-5 days. Unfortunately, our carrier had mechanical issues with the trailer beyond timely repair and had to take steps to ensure the vehicle was safely transported.Therefore we had to cancel your order and your money was fully refunded. At all times you were kept well informed by phone, text and email. AutoVocity encourages our customers to leave truthful reviews about their experience as it helps us grow as a company. If you would like to discuss any pending issues we encourage you to contact our office. Thank you.