We are very sorry for any delays or inconveniences the customer feels they have had. AutoStar Transport Express has fulfilled all contracted obligations. As explained to customer, customers do accept certain responsibilities to coordinate with the carriers on pick up and delivery, as well as being able to meet a carrier at a suitable location if the carrier cannot access the actual location. As a courtesy and under no obligation from us, we reimbursed the customer $50 for the Uber trip he had to make to meet the carrier. The documentation provided to us from the customer was not legible and we had to ask for 2nd copy, causing a slight delay on delivery to the port. The vehicle has been delivered successfully and is awaiting maritime shipping.