Company Response Review Report Review
Unexpected last minute changes

Zion No Submitted this review about AutoStar Transport Express
Review made Live: 5/10/2021 6:58:00 PM
Not sure if it’s just the nature of the vehicle transportation industry, but I called a month in advance (and two weeks later again) to get my dates settled and there were still last minute changes AFTER I put in my deposit. My vehicle was picked up a day or two later than expected and was dropped off a day before the date I was told. If I had not flown to the new city I was getting my vehicle dropped off at, no one would’ve been there to pick up my vehicle, which wouldve sucked. My agent wasn’t much apologetic when he was telling me about these last minute changes so I’m thinking that’s just how this industry works, who knows. The vehicle wasn’t damaged though (at least I don’t think it is).
Shipment Details
Origin State:
Texas
Pickup:
Late
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1266595-FT
Quote or Order Cost:
$650

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 5/11/2021 8:21:00 PM
From Brian Ferreyra 786-725-5988. Hi Zion, thank you for taking the time to leave a review regarding your experience with us, this helps so that we grow as a company and better meet our customers needs. It was a pleasure working with you and I am glad we were able to transport your vehicle to destination safe and sound. You know where you can find me if you need anything for the future. Feel free to give my contact info to friends, family and colleagues. Brian.Ferreyra@autostartransport.com Best Regards,