Company Response Review Report Review
Vehicle Transport

Melissa S Submitted this review about AutoStar Transport Express
Review made Live: 12/2/2020 1:00:00 PM
Bary was quick to engage and set up the contract. He was very responsive and helpful at first, then stopped communicating. Two days before transportation was expected, still nothing from Bary confirming my pick up. When I reached out, he replied with "I'll get to you", but he did not. The next day (one day before requested pick up day) I reached out again. I advised other arrangements would be made within the hour if confirmation of my driver was not received. Bary quickly responded, but wanted to charge me more and still had no driver! I refused the new offer. Bary complained about losing his commission but miraculously came up with a driver to confirm my original agreement. On the other hand, the driver was timely and efficient!
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
Utah
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
89A13070-25F 9-473D-97F B -76A790B CB 689
Quote or Order Cost:
$1100

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 12/3/2020 8:02:00 PM
Our sincerest apologies that customer feels they did not receive the same 5 star service we are accustomed to providing. We will work harder than ever to improve the communication issues. We located and assigned a carrier on the very first day of the contract, and vehicle was picked up exactly when told, and delivered cross country in the estimated time given. We thank you for your honest review.