From Rodrigo 888-802-8250 x 4211: Hello Nnenna, I appreciate the time you took to provide feedback on your transport experience. With nearly two dozen transport coordinators and a half dozen customer service agents, we work together to ensure a smooth transport. We were able to secure a carrier on the first day you asked us to arrange transport for your vehicle and we provided you the name and number of the carrier and driver with a written contract outlining clearly the total cost of transport with no surprises! Your satisfaction with our carrier is because the carriers we use must maintain a 95% customer service rating or better. When you, your family or friends want a worry-free transport for your vehicle, please contact Rodrigo at 888-802-8250 x4211 or by email at rodrigo.franca@autostartransport.com.